Cancellation: Cancellations must be made two weeks prior to the seminar
Registrations can be transferred to another person at your company if you are
unable to attend.

Walk-ins: Registrations will be accepted at the door.  Every attempt will be
made to have sufficient hand-out materials on hand, but we reserve the right
to distribute the materials first to those who are preregistered.

No show: No refund, but course materials will be mailed upon request.

Complaints:  If you are not absolutely satisfied with your seminar experience,
a full refund will be given to you.  File a complaint or a refund request by
sending an e-mail to us at

Group Discount Policy: Three or more users from the same company = 20%
discount.  Please calculate discount on the registration form
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